BBOJ Complaints Procedure

We our passionate about what we do as a business and when something goes wrong we want to know about it so we can put things right. If you have a complaint, please follow the procedure below so we can resolve it as quickly as possible.

• Please ring our office on 0208 244 5070 and ask to speak to Lauren
• Lauren will then log the complaint and will work to resolve it there and then
• If Lauren cannot resolve the issue she will ask you to write an email to info@bboj.co.uk stating your name, address, job number and the nature of your complaint
• This will then be passed onto our General Manager who will review the compliant and will come back to you within 48 Hours (please note this does not included weekends)
• If you feel at this point the complaint has not been resolved satisfactorily please write us a letter stating your name, contact details, address, job number and nature of your complaint to:

 Bits Bobs & Odd Jobs Ltd, Big Yellow, Units 1-2, York Road Business Centre, 55 Lombard Road, London, SW11 3RX

• We will come back to you with a written response within one week of receipt of your letter
• Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader, we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website: http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

We take any complaint very seriously and will do are upmost to resolve any disputes in a timely and friendly manner